Express courier information, transit times and shipping costs

In keeping with the principles that characterize Mitico from years, what respect for the consumer customer and the utmost transparency to you, we will list all the information regarding the Express courier that works with us to allow you to have all the original Mitico products in your homes.

  • Express courier

For our shipments, we rely on UPS, a leader in national and international shipping. At the moment the Mitico online sales service and, consequently, the shipping service are only available to Italy and to the European Union member countries; any orders sent by mistake from non-EU countries will automatically be canceled and you will receive an e-mail confirming the cancellation. In addition, we are unable to ship and receive orders to Vatican City and the Republic of San Marino.

  • The shipping service

The type of service used for our online shipments is UPS Standard; the factor that will identify the specific shipping costs for each order will be the total weight of the products purchased; for a correct calculation of the costs, all the goods in our catalog have been accurately weighed with electronic balance; we will be careful to periodically check the weight of the new products that will be added to the catalog. With UPS Standard Shipping Service you can not request delivery at a specific time of day; as far as the delivery attempts are concerned, it will be carried out in total two. In case the customer's delivery address is near an UPS Access Point (UPS Access Points are pre-set delivery points and in collaboration with UPS scattered across the italian and european territory such as stationery, tobacconists, copy centers, PC service centers, etc.), the parcel will be delivered by the UPS Access Point and the customer will immediately receive notification email with delivery address where to retire the parcel. If this is not the case, you will be able to contact UPS directly, provide the shipping tracking number and reprogram the delivery on a convenient day, to the main address entered at the order.

  • Insured and uninsured deliveries

By contractual characteristic, the UPS Standard shipping service does not provide for the insured shipment service; shipping insurance may, however, be requested by the customer by e-mail at mitico.online@live.it, once the order has been submitted, but only until the status of the order is on " Ongoing preparation"; when the status of the order is passed to "Delivery in progress" will mean that the order has been taken over by the express courier, so, it will no longer be possible to claim the insured expedition. Obviously, the insured shipping service provides for an increase in standard shipping costs that will be charged to the user; once the user has notified his / her wish to receive a shipment with insurance, we will be prompted to immediately calculate the bonus, which will be communicated to the e-mail address with which the registration on the website was carried out. No order will be dispatched prior to receipt of payment regarding the surcharge for the insured shipment; the method of payment for the balance of the bonus can easily be decided by the user according to his needs, choosing between the standard payment methods accepted by our online sales service. For more information on accepted payment types, click here.

  • Effects of uninsured shipment

In accordance with current legislation (Article 63 of Legislative Decree 206/200), in the case of uninsured shipments, the risk of damage and property is always borne by the merchant during shipment and transport and is transferred to Consumers only when the latter - or a third party designated by him and other than the carrier - materially enters the possession of the goods. That's why we use traceable shipments for our customers.
In the event that the carrier has been chosen by the consumer outside of the ones proposed at the time of purchase, the risk of damage and perishing of the goods is transferred to him at the time of delivery to the carrier itself, excluding any disputes regarding the external features of what is delivered. In this case, any dispute must be directed directly by the consumer to the carrier.

  • Traceability of shipments

The shipping service we use, UPS Standard, allows you to track your shipment and track it daily. The traceability of the shipment is carried out by the alphanumeric code of 18 digits inserted within the e-mail that will be generated and sent automatically by UPS as soon as we finalize your delivery bubble on the UPS terminals; the e-mail will be delivered automatically to the e-mail address left by the user on our online sales site, during registration. The 18-digit code contained in the e-mail must be placed on "UPS Tracking" web page, property of UPS, accessible by clicking here. For the UPS tracking and retrieval procedure, follow the instructions in the image below.

  • Free shipping

With Mitico, the loyalty of its customers is rewarded. For all orders placed by customers resident in Italy and for whom the shipping address will be within Italian territory, shipping costs will be free of charge for the total amount of products over €75.00. The amount of shipment calculated within the user's cart will be automatically cleared once the above figure is exceeded.

  • Shipment cost schedule and transit time

 Areas Transit times  Weight range 1 Weight range 2 Weight range 3
From 0,01 Kg to 9,99 Kg From 10 Kg to 19,99 Kg From 20 Kg onwards
 Italy 2 working days* € 9.90 € 13.00 € 16.00
Italy Islands (Sicily - Calabria - Sardinia) 3/4 working days* € 15.00 € 17.50  € 23.00
 Europe 6/7 working days* € 21.90 € 24.90 € 37.90

* The working day reference refers to the days of the week Monday through Friday; Saturday and Sunday are not considered working days (at UPS discretion in some locations in Italy may, however, be attempted deliver on Saturday).

N.B. The information on this page is reported in the form of a regulation also within our official "Terms and Conditions". Before proceeding with an order, please read the terms and conditions of our online sales service carefully. These are the terms you will accept at the time of confirmation of each new order. Click here to be redirect to the "Terms and Conditions" section.